Fix "Aw, Snap!" page crashes and other page loading errors

If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also see the page loading slowly or not opening at all.

Page loading error codes and issues

The following error codes mean there's a problem opening the page.

  • "Aw, Snap!": Chrome is having problems loading the page.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The page didn't let Chrome connect.
  • ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data, and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
  • ERR_ BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

For a complete list of error codes, go to chrome://network-errors/.

You might also see one or more of these issues:

  • A site can't be reached.
  • A website won't open.
  • An HTTPS site won't open.
  • A photo won't load.
  • A new tab won't load.

To fix, follow the troubleshooting steps below.

To fix an error, try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

Tap More More and then ReloadReload.

If that didn't work...

Step 1: Check your internet connection

Make sure your phone or tablet is connected to Wi-Fi or mobile data.

Try reloading the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. Tap More Moreand then New Incognito tab.
  3. In the Incognito tab, try loading the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

  1. Tap More Moreand then Settings.
  2. Tap Privacy and security and then Clear browsing data.
  3. Next to "Time range," chooseAll time.
  4. Select Cookies and site data and Cached images and files. Deselect the other types of data.
  5. Tap Clear data.
  6. Try reloading the tab with the error.

Step 3: Close other tabs or apps

Your device may have run out of memory, and can't load the site while also running your apps.

  1. Free up memory:
    • Close every tab except for the one that's showing the error message.
    • Quit other apps that are running, and pause any app or file downloads.
  2. Try reloading the tab with the error.

Still not working?

Get extra help

  • If other sites open normally but one site is crashing, that site might be causing the problem:
    • If you try to reload the site and it doesn't open, let us know by clicking Send feedback.
    • Turn on automatic error reporting to help us solve page crashes faster, or report the issue to Chrome.
    • Contact the site owner to report the problem.
  • Get help from experts in the Chrome Help Forum.

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